Privacy Policy
Introduction
RideScan Ltd (“RideScan”, “we”, “us” or “our”) is committed to protecting your personal information. This Privacy Policy explains what personal data we collect, how we use and protect it, and your rights in relation to that data. We adhere to the UK General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018, ensuring that your information is handled in compliance with applicable laws. By using RideScan services or visiting our website, you acknowledge that you have read and understood this Privacy Policy.
Data Controller: RideScan Ltd is the organization responsible for deciding how your personal data is used (the “data controller”). This policy applies to all services offered by RideScan in the United Kingdom. Please note that this policy does not cover any third-party websites or services that we do not control – if you follow links to other sites, their privacy policies will apply.
Information We Collect
We only collect personal information that is necessary for providing our services and conducting our business. The types of personal data we collect include:
• Contact Information: Your name, email address, phone number, and company name (if applicable).
• Payment Details: Billing information and payment method details (e.g. credit/debit card number, expiration date, billing address). For security, RideScan uses reputable third-party payment processors to handle your payment information; we do not store full payment card numbers on our own servers.
• Account Data: Login credentials (such as username and password) and any preferences or settings associated with your account.
• Communications: Records of our correspondence with you, including emails, support queries, and feedback you provide.
• Usage Information: When you use our website or app, we may collect technical data like your IP address, browser type, device information, and usage logs. (See our Cookie Policy for more details on how we use cookies and similar technologies.)
You may choose not to provide certain personal data, but doing so might limit your ability to use some features of RideScan (for example, we need payment details to process subscriptions). We will only collect and use personal data that is adequate, relevant, and limited to what is necessary in relation to the purposes described below.
How We Use Your Personal Information
RideScan collects and uses personal information for specific purposes. We will always have a lawful basis for processing your data and will not use it in a way that is incompatible with these purposes. The main purposes for which we use your data are:
• To Provide Our Services: We use your contact details and account information to register you as a user, verify your identity, and provide you with access to RideScan’s platform and features. This is generally done to fulfill our contract with you as a user of our services.
• To Process Payments: We use your payment details to handle billing, process subscription fees or purchases, and manage invoicing. This information is processed via secure payment providers and is necessary for the performance of our contract (providing you the paid services you signed up for).
• To Communicate with You: Your email and possibly phone number are used to send you important notices about your account or transactions (e.g. payment confirmations, password resets, service updates). We also respond to your inquiries, support requests, or feedback using your contact information. These communications are part of our contract obligations and legitimate interest in providing good customer service.
• To Send Marketing Updates (with Consent): If you have opted in, we may use your name and email to send newsletters, offers, or updates about new features. You have the choice to opt out of these marketing communications at any time, and we will only send them with your consent.
• To Improve and Personalize Our Services: We may analyze usage information and feedback to understand how our services are used and to make improvements. This helps us fix issues, develop new features, and offer a better user experience. We rely on our legitimate interests to enhance our services, and we ensure this does not override your rights and freedoms.
• For Legal and Security Reasons: We may process personal data as needed to comply with legal obligations (such as keeping proper financial records for tax/regulatory purposes) or to protect against fraud, security threats, or other illegal activities. For example, we might use and retain transaction records to prevent fraudulent refunds, or disclose information if required by law enforcement.
Legal Bases for Processing: We always process your personal data under a valid legal basis as required by GDPR and UK law. In practice, this means we process your data because one or more of the following apply: (a) it is necessary to fulfill a contract with you (e.g. providing the service, processing payments), (b) you have given us consent (e.g. for marketing emails), (c) it is necessary to comply with a legal obligation, or (d) it is in our legitimate interests to do so (e.g. to improve our services or ensure IT security) and those interests are not overridden by your data protection rights.
We will not use your personal information for any purpose that is not disclosed in this Privacy Policy without informing you and obtaining your consent if required. If we ever need to process your data for a new purpose, we will update this policy and notify you when appropriate.
Data Storage and Security
RideScan uses robust security measures to safeguard the information we hold. Personal data we collect is stored on secure servers, and we employ technical and organizational measures to protect it against unauthorized access, loss, or alteration. These measures include encryption of sensitive information (such as using SSL/TLS for data transmission), firewall protection, regular security audits, and access controls.
Sharing Your Personal Data with Third Parties
RideScan does not sell, rent, or trade your personal information to third parties for marketing or any other purpose. We only share your data in a few specific situations, including with:
• Service Providers (“Processors”): Trusted third-party companies that provide services on our behalf (e.g., payment processing, cloud hosting, email delivery, customer support, analytics).
• Legal Obligations and Safety: We may disclose data to government authorities or law enforcement when required by law.
• Business Transfers: If RideScan undergoes a business transaction (e.g., merger, acquisition), your data may be transferred to the new owner.
• With Your Consent: In cases beyond those listed above, we will only share your data with explicit consent.
Your Rights Under GDPR and UK Data Protection LawYou have specific rights regarding your personal data, including:
• Right to Be Informed – Know how your data is collected and used.
• Right of Access – Request a copy of the personal data we hold about you.
• Right to Rectification – Request corrections to inaccurate or incomplete data.
• Right to Erasure – Request deletion of your personal data in certain circumstances.
• Right to Restrict Processing – Request limited processing under certain conditions.
• Right to Data Portability – Receive a copy of your data in a commonly used format.
• Right to Object – Object to processing based on legitimate interests.
• Right to Withdraw Consent – Withdraw consent where processing is based on consent.
Contact Information
If you have any questions about this Privacy Policy, please contact us at:
Email: info@ridescan.comPostal
Address: Data Protection Team, RideScan Ltd, 5 South Charlotte Street, Edinburgh, EH2 4AN, United Kingdom
Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be available on our website, and significant changes will be communicated to users.
Thank you for trusting RideScan with your personal information. We are committed to maintaining the highest standards of privacy and security.
RideScan Ltd (“RideScan”, “we”, “us” or “our”) is committed to protecting your personal information. This Privacy Policy explains what personal data we collect, how we use and protect it, and your rights in relation to that data. We adhere to the UK General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018, ensuring that your information is handled in compliance with applicable laws. By using RideScan services or visiting our website, you acknowledge that you have read and understood this Privacy Policy.
Data Controller: RideScan Ltd is the organization responsible for deciding how your personal data is used (the “data controller”). This policy applies to all services offered by RideScan in the United Kingdom. Please note that this policy does not cover any third-party websites or services that we do not control – if you follow links to other sites, their privacy policies will apply.
Information We Collect
We only collect personal information that is necessary for providing our services and conducting our business. The types of personal data we collect include:
• Contact Information: Your name, email address, phone number, and company name (if applicable).
• Payment Details: Billing information and payment method details (e.g. credit/debit card number, expiration date, billing address). For security, RideScan uses reputable third-party payment processors to handle your payment information; we do not store full payment card numbers on our own servers.
• Account Data: Login credentials (such as username and password) and any preferences or settings associated with your account.
• Communications: Records of our correspondence with you, including emails, support queries, and feedback you provide.
• Usage Information: When you use our website or app, we may collect technical data like your IP address, browser type, device information, and usage logs. (See our Cookie Policy for more details on how we use cookies and similar technologies.)
You may choose not to provide certain personal data, but doing so might limit your ability to use some features of RideScan (for example, we need payment details to process subscriptions). We will only collect and use personal data that is adequate, relevant, and limited to what is necessary in relation to the purposes described below.
How We Use Your Personal Information
RideScan collects and uses personal information for specific purposes. We will always have a lawful basis for processing your data and will not use it in a way that is incompatible with these purposes. The main purposes for which we use your data are:
• To Provide Our Services: We use your contact details and account information to register you as a user, verify your identity, and provide you with access to RideScan’s platform and features. This is generally done to fulfill our contract with you as a user of our services.
• To Process Payments: We use your payment details to handle billing, process subscription fees or purchases, and manage invoicing. This information is processed via secure payment providers and is necessary for the performance of our contract (providing you the paid services you signed up for).
• To Communicate with You: Your email and possibly phone number are used to send you important notices about your account or transactions (e.g. payment confirmations, password resets, service updates). We also respond to your inquiries, support requests, or feedback using your contact information. These communications are part of our contract obligations and legitimate interest in providing good customer service.
• To Send Marketing Updates (with Consent): If you have opted in, we may use your name and email to send newsletters, offers, or updates about new features. You have the choice to opt out of these marketing communications at any time, and we will only send them with your consent.
• To Improve and Personalize Our Services: We may analyze usage information and feedback to understand how our services are used and to make improvements. This helps us fix issues, develop new features, and offer a better user experience. We rely on our legitimate interests to enhance our services, and we ensure this does not override your rights and freedoms.
• For Legal and Security Reasons: We may process personal data as needed to comply with legal obligations (such as keeping proper financial records for tax/regulatory purposes) or to protect against fraud, security threats, or other illegal activities. For example, we might use and retain transaction records to prevent fraudulent refunds, or disclose information if required by law enforcement.
Legal Bases for Processing: We always process your personal data under a valid legal basis as required by GDPR and UK law. In practice, this means we process your data because one or more of the following apply: (a) it is necessary to fulfill a contract with you (e.g. providing the service, processing payments), (b) you have given us consent (e.g. for marketing emails), (c) it is necessary to comply with a legal obligation, or (d) it is in our legitimate interests to do so (e.g. to improve our services or ensure IT security) and those interests are not overridden by your data protection rights.
We will not use your personal information for any purpose that is not disclosed in this Privacy Policy without informing you and obtaining your consent if required. If we ever need to process your data for a new purpose, we will update this policy and notify you when appropriate.
Data Storage and Security
RideScan uses robust security measures to safeguard the information we hold. Personal data we collect is stored on secure servers, and we employ technical and organizational measures to protect it against unauthorized access, loss, or alteration. These measures include encryption of sensitive information (such as using SSL/TLS for data transmission), firewall protection, regular security audits, and access controls.
Sharing Your Personal Data with Third Parties
RideScan does not sell, rent, or trade your personal information to third parties for marketing or any other purpose. We only share your data in a few specific situations, including with:
• Service Providers (“Processors”): Trusted third-party companies that provide services on our behalf (e.g., payment processing, cloud hosting, email delivery, customer support, analytics).
• Legal Obligations and Safety: We may disclose data to government authorities or law enforcement when required by law.
• Business Transfers: If RideScan undergoes a business transaction (e.g., merger, acquisition), your data may be transferred to the new owner.
• With Your Consent: In cases beyond those listed above, we will only share your data with explicit consent.
Your Rights Under GDPR and UK Data Protection LawYou have specific rights regarding your personal data, including:
• Right to Be Informed – Know how your data is collected and used.
• Right of Access – Request a copy of the personal data we hold about you.
• Right to Rectification – Request corrections to inaccurate or incomplete data.
• Right to Erasure – Request deletion of your personal data in certain circumstances.
• Right to Restrict Processing – Request limited processing under certain conditions.
• Right to Data Portability – Receive a copy of your data in a commonly used format.
• Right to Object – Object to processing based on legitimate interests.
• Right to Withdraw Consent – Withdraw consent where processing is based on consent.
Contact Information
If you have any questions about this Privacy Policy, please contact us at:
Email: info@ridescan.comPostal
Address: Data Protection Team, RideScan Ltd, 5 South Charlotte Street, Edinburgh, EH2 4AN, United Kingdom
Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be available on our website, and significant changes will be communicated to users.
Thank you for trusting RideScan with your personal information. We are committed to maintaining the highest standards of privacy and security.
